Return & Refund Policies
- If you have any issues with your order, please reach out to us. Our customer service team is available to help you out with any issues or concerns. Phone or Whatsapp: +2.01062999002 or via Email: Sales@LittleBlessingsEgypt.com
- Please note that working hours: 9am to 5pm Sundays to Thursdays. Fridays and Saturdays are off. (Special working hours during Ramadan. We are off on local Egyptian holidays).
- If you have an issue with a product you received, you should email us or call us to be able to inform our courier to come pickup for us to inspect it and deliver it to our warehouse in Cairo, Egypt. If you want to mail it yourself, this is also possible, we will provide the exact address upon request.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive credit for a returned item, the cost of returning/shipping will be deducted from your credit amount.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We will always inform you with the shipping company tracking code to be able to track your order from the time it leaves our warehouse until it reaches you.
- If you have partially paid or fully paid for your order and our team already started production, you can't cancel your order - this is because our products are made-to-order. Please note that your order now follows the return policy even if it was not delivered due to the fact that it is within the production or delivery phase. Please check the Return and/or refund policies below in regards to your fully-paid or partially paid or deposits sent for your order.
Our return policy lasts 14 days. If 14 days have gone by since your product delivery, unfortunately we can’t offer you a product exchange or store credit. Even if there was a product defect. Customers are required to review and inspect their orders and check everything before the 14 days elapses.
To be eligible for store credit for your returned item, your item must be unused and in the same condition that you received it. It must also be in the original packaging. IT MUST FOLLOW OUR REFUND POLICIES OUTLINED BELOW AND IS WITHIN THE 14 DAYS INSPECTION PERIOD.
To complete your return, we require a receipt or proof of purchase (order number), and your confirmation email or mobile number. Contact Email: Sales@LittleBlessingsEgypt.com or via Phone or Whatsapp: +2.01062999002.
REFUNDS (STORE CREIDT ONLY):
- Refunds are available through store credit only.
- Refunds are not possible after 14 days from delivering your order.
- We don't issue store-credit if customer was unaware of a specific measurements or details of the product. Product details and description is clearly written on our website.
- We don't issue store-credit or refunds if customer suddenly decided to cancel an order before it was delivered. The reason is that our products are made-to-order. We are happy to continue with your order and deliver it to you as per your order and confirmation that you have made with us either online or via our social media platforms (Calls, WhatsApp, Instagram or Facebook).
- Please note that colors do have a variation. As per the disclaimer we have on our product description, there are variations from phone/computer screens and the actual product. Store-credit requests for product color variations will not be accepted.
- Customized products are non-refundable. As you know, our products are made to order. If you have requested a specific design, name or production details, unfortunately we will not be able to issue you store-credit. If you have received a faulty product, we will do every effort to make it right for you but refunds/store-credit are not available for customized products.
- Please note that deposits made are non-refundable. If you made a deposit for a customized order and decided to cancel the order before receiving it, your refund request will not be processed.
- If you received a faulty product, please read below in regards to this specific case.
- Wallpaper orders have specific policies, please check the outlined policies below.
To return a product in exchange for store credit, please follow the below:
If you are eligible for returning your product in exchange for store credit, please follow the below steps:
- Contact us via email: Sales@LittleBlessingsEgypt.com or call or via WhatsApp directly on: +201062999002
- Give us your order number, and the reason for return (has to be within 14 days).
- We will send you our courier to pickup your returned item(s).
- We will inspect the returned item, and once your return is accepted, we will inform you accordingly.
- We will issue you store-credit (to be used anytime at Little Blessings website) with the total amount for the returned items minus the shipping costs (Delivery and pickup shipping costs).
- Once your return is received, inspected and accepted, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned items. If you are approved, then your store-credit will be processed accordingly. You will receive an email with the store credit amount along with SMS and Whatsapp confirmation messages.
Faulty or Damaged Products:
- If you have received a product that is damaged or faulty, Little Blessings will make every effort to replace the faulty product with a new one. Any refunds for such faulty products would be issued ONLY if Little Blessings can't replace the original product that the customer ordered.
- Any payments made via your credit card, the refund will be issued to you as a refund on your card. If you have made your payment in cash, we will wire transfer you the amount to your bank account you would provide us.
- Unfortunately any cash payments made will only be refunded via a traceable bank wire transfer to a bank account you provide us.
- Any refund amounts will be sent to the customer minus the shipping (delivery and order pickup) as well as any wire-transfer banking fees.
- Again, cash refunds will ONLY be issued if Little Blessings can't re-produce the faulty item (Faulty item examples: broken lighting units or lamps) and has to be within 14 days inspection period. If 14 days have passed by after your order delivery, you lose the right for any returns, refunds or product exchanges.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your returned for the damaged or faulty items only.
- Once the returned item is received, a gift certificate will be mailed & emailed to you minus the shipping and pickup fees.
WALLPAPER RETURN / REFUND POLICIES:
- Your wallpaper is made to order, and all wallpaper orders are customized to each client's request (design, size or any other details requested within the production).
- We do every effort to produce the wallpaper as per your request, please note that colors might vary from computer or phone screens to real life. This is normal because printing on wallpaper material does differ from computer/phone screens.
- As for the wallpaper measurements, please note that you are 100% responsible for the exact measurements you supply us. Taking measurements is an easy process. You give us the height and width of each wall you want to do.
- We provide wallpaper installation service (at an additional cost), we send out our professional technicians to handle your order.
- The exact process is that once you make your order, you will receive your order wrapped to your door-step. Once you get your order, please reach out to us to reserve your wallpaper installation service.
- IMPORTANT NOTE: If you decide to install the wallpaper yourself or bring in someone to do it for you (outside Little Blessings), please note that we do not take any responsibility or can't be liable for other people's work. If something happens to the wallpaper due to someone that can't handle it, you won't be eligible for product exchange or reproduction even if there was something wrong with the wallpaper itself.
Incase of a faulty or wrong Wallpaper:
- In rare occasions, there might be a wrong design sent to you or a faulty product. We take full responsibility for this, and we will re-do the order for you.
- If this happens, please reach out to us immediately and we will make it up for you. It has to be within 14 days from product delivery (or 14 days from wallpaper installation incase we are handling the installation for you, if not, then it is 14 days from delivery). If those 14 days have elapsed and you have not reported the issue, unfortunately, you will not be eligible for a replacement or store credit.
- Incase you don't want the wallpaper anymore while there was a design or faulty product issue, you are eligible for store credit. We will give you the amount paid for the wallpaper as store credit to use or transfer to any of your friends or family members to use at our store.
- Store credit is not-refundable or exchangeable with cash, only to be used to buy other products within Little Blessings online store.
- Incase you have decided that you don't want the wallpaper anymore and there is no any faulty issues with it, unfortunately we are not able to refund you or issue you store credit. As you know, this wallpaper was done specifically for you with the designs and sizing you have requested.
If you have any further questions or concerns, please reach out to us via phone: +2.01062999002 or Whatsapp on the same number. You can also email us: Sales@LittleBlessingsEgypt.com
Little Blessings website through our parent company will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of the Arab Republic of Egypt.